Unlimited 24/7 Social Media Support from $49

No more social media headaches!

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We Have Limited Availability


Don't You Wish You Had A Social Media Expert At Your Side At All Times?

Now you do.

Social media help is here for business owners. Social Support Ninjas help you with all of your social media questions and concerns, to prevent you wasting your valuable time getting frustrated and confused.

Our support teams will always be an email or live chat away when you need us, 24/7, so that you can get on with what you do best: running your business!

We Love Our Clients, They Love Us Back!

Nick, Waiheke Is Nick, Waiheke Is

I don't know what I would do without the Social Support Ninjas team! It's such a nice feeling to know that they are only an email or phone call away and they always understand what I am trying to achieve.

Jillian, Otago, NZ Jillian, Otago, NZ, Jillian Sullivan Author

I’m a writer and I know self-promotion is an important tool. When it came to social media, I didn’t know where to start. Social Support Ninjas are a valuable help – sorting out my Facebook and Twitter. Now I can concentrate on writing, and know I’m doing the right thing online.

Hana, Queenstown, NZ Hana, Queenstown, NZ, Build Me.

I know there is lots of free information online but I don't have time to sift through it all when I want an answer fast! Social Support Ninjas are very responsive and soooo helpful, now I don't get confused anymore and I trust their advice.

Rory, Auckland, NZ Rory, Auckland, NZ, Opiuo

Being a small business owner, I know what I am good at, and what I am not. I like to DIY and Social Support Ninjas are great for giving me a nudge in the right direction.

How It Works

  • You Submit Your Social Media Request via HelpDesk

    A social media request can be anything related to your social media accounts. A question, a request to investigate an issue or do light research, or any kind of online assistance required.

  • We Respond Within 24 Hours (Usually Much Less)

    We’re a small, dynamic team with a wide range of skills and experience.  Our #1 priority is to serve you quickly and competently. No endless wait times, no endless email threads.

  • You Get On With Building Your Business

    Let us take care of your online headaches so that you can focus on running your business. Everyone’s happy. Start Here to take advantage of our Special Launch Prices.

We also do Done-For-You Services as needed. Contact us for a quote.

Ways We Make Your Life Easier

Here are just a few examples of Social Support Ninjas requests:

  • Facebook Page Dilemmas

    Facebook has changed again! %#$&! Let us help.

  • Email Marketing

    How do I collect email addresses? There are 27 different ways, here is the best.

  • Fix Mystery Problems

    It’s not working! We’ll take a look under the hood and fix you right up.

  • Cloud Storage

    How do I run my business from the cloud? This is how we do it.

  • Graphic Design

    I need professional graphics, now! Here are the best sites to go to.

  • Facebook Advertising

    How do I start? First of all define your target audience.

  • LinkedIn Profiles

    How can I improve my LinkedIn Profile? Here are 10 tips.

  • Twitter for Business

    How do I grow my Twitter following? Here is what we recommend for you.

  • Blogging 101

    What do I do with my blog post I just wrote? Follow these SEO tips and make sure you share it 5 different ways.

  • Website Hosting

    I need a website but the hosting & getting emails set up is confusing.

  • WordPress Install

    I have a hosting account, how do I install WordPress and a theme?

  • Social Media Tools

    There are so many to choose from, I need specific recommendations on what would work for my business.

  • Audience Growth

    What are the bests ways that I can grow my Twitter following or Facebook likes?

  • Content Ideas

    I don’t know what to post online! I need lots of ideas and a content calendar template.

  • Social Media Competitions

    I want to run a giveaway on Facebook but I don’t know what the rules are.

Working with the Social Support Ninjas team has meant I can outsource even more of my business. I don't have time to figure out how to use Instagram but I know I can get the 'need-to-know' basics from Social Support Ninjas when I need them.

Michael, QLD

Who Are We?

The Undisputed Social Media Support Experts, That's Who!

Social Support Ninjas are a team of support experts that have been manning social media helpdesks for years - and developed a super power of being extremely patient, super geeky and easy to understand.

We have been in online and offline businesses for over 10 years and know what works and what does not. We know how completely frustrating it can be to be working online and feel like you are wasting your time trying to figure something out.

Our mission is to free you of the technical overwhelm and confusion that comes with doing ANYTHING online, so you can focus on creating content, interacting with your community, and building your business revenue from your satisfied customers.

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Transparent Pricing, No Contracts, Cancel Anytime

Get started now and our expert team will perform a 22 point LinkedIn Profile review for free ($199 value) as a signup bonus.

  • Choose your plan

  • Member Only ResourcesAccess to our online social media marketing how-to- guides, training, resources, downloads and knowledgebase.Member Only Resources
  • 24hr Email SupportUnlimited email support, with a guaranteed response time of less than 12 hours! 24hr Email Support
  • Monthly Q&A WebinarAccess to our weekly Q&A webinars, where you can come along and get all of your questions answered.Monthly Q&A Webinar
  • Facebook Group AccessGet access to our private, premium members Facebook Group. Get priority support, share ideas, and learn from other like-minded businesses.Facebook Group Access
  • Priority Email & MessagesYour email & instant messages will be attended to on a priority basis, usually within one to two hours.Priority Email & Messages
  • 1 on 1 Phone SupportSpeak directly with one of our Social Support Ninjas and get your questions answered instantly! (Limited to 2hrs per Month, English only)1 on 1 Phone Support
  • Screen Sharing SupportOne-on-one screen sharing support - Have one of our experts share their screen or vise-versa to solve technical issues fast!Screen Sharing Support
  • 24/7 Emergency SupportNo Stress! If you have something that urgently needs our attention, our 24Hr support team are here to help!24/7 Emergency Support
  • Basic

  • $49

    per month

  • Member Only ResourcesAccess to our online social media marketing how-to- guides, training, resources, downloads and knowledgebase.yes
  • 24hr Email SupportUnlimited email support, with a guaranteed response time of less than 12 hours! yes
  • Monthly Q&A WebinarAccess to our weekly Q&A webinars, where you can come along and get all of your questions answered.yes
  • Facebook Group Accessno
  • Priority Email & Messagesno
  • 1 on 1 Phone Supportno
  • Screen Sharing Supportno
  • 24/7 Emergency Supportno
  • Business

  • $99

    per month

  • Member Only ResourcesAccess to our online social media marketing how-to- guides, training, resources, downloads and knowledgebase.yes
  • 24hr Email SupportUnlimited email support, with a guaranteed response time of less than 12 hours! yes
  • Monthly Q&A WebinarAccess to our weekly Q&A webinars, where you can come along and get all of your questions answered.yes
  • Facebook Group AccessGet access to our private, premium members Facebook Group. Get priority support, share ideas, and learn from other like-minded businesses.yes
  • Priority Email & MessagesYour email & instant messages will be attended to on a priority basis, usually within one to two hours.yes
  • 1 on 1 Phone Supportno
  • Screen Sharing Supportno
  • 24/7 Emergency Supportno
  • Professional

  • $139

    per month

  • Member Only ResourcesAccess to our online social media marketing how-to- guides, training, resources, downloads and knowledgebase.yes
  • 24hr Email SupportUnlimited email support, with a guaranteed response time of less than 12 hours! yes
  • Monthly Q&A WebinarAccess to our weekly Q&A webinars, where you can come along and get all of your questions answered.yes
  • Facebook Group AccessGet access to our private, premium members Facebook Group. Get priority support, share ideas, and learn from other like-minded businesses.yes
  • Priority Email & MessagesYour email & instant messages will be attended to on a priority basis, usually within one to two hours.yes
  • 1 on 1 Phone SupportSpeak directly with one of our Social Support Ninjas and get your questions answered instantly! (Limited to 2hrs per Month, English only)yes
  • Screen Sharing SupportOne-on-one screen sharing support - Have one of our experts share their screen or vise-versa to solve technical issues fast!yes
  • 24/7 Emergency SupportNo Stress! If you have something that urgently needs our attention, our 24Hr support team are here to help!yes

* Jobs must be requested one at a time.

We Have LIMITED Spots Left at Our Special Launch Price

Let Us Work For You

Business owners find social media frustrating and time consuming, yet essential. 

They are also busy, they want answers fast and don’t have time to search for answers online, or complete a 4 hour training course. We know for a fact that some people would rather ask than search for answers online.

The problem with Google results is that there is so much content, paid advertising and wrong or outdated information that needs to be sifted through before finding an answer. That’s if the correct search terms/keywords were used in the first place.

Our low monthly membership plans means there are no fee surprises for expensive consultants who charge by the hour, or extra staff to pay each week.

Cancel Anytime

30 Day Money Back Guarantee

We bill you monthly for our service but you're free to cancel at anytime for any reason. And if you're not satisfied with the quality of our service, we'll refund your money within 30 days of purchase.

Questions...?

  • Q.I don't have any social media sites yet. Can you set them up for me?

    A.Sure. Click here to contact us for a quote.

  • Q.How can you help me?

    A.We’re the social media support experts and our team solves hundreds of problems every day. If you have a social media problem but not sure if we can help, please use live chat or contact us to find out more.

  • Q.Are there limits to the tasks the Social Support Ninjas will do?

    A.To help make sure we can keep all of our customers happy, we can only provide support for small tasks. This means that 30 minute support requests are in scope; but in-depth training, strategy advice and consultation and more complex projects are out of scope.  We will have a membership area full of resources, training and an updated knowledgebase to keep everyone happy 🙂 If you are not sure – ask us!

  • Q.Will you support multiple social media sites?

    A.Certainly. But please note that our support plans are just for one business. You are welcome to sign up twice if you have two businesses.

  • Q.This sounds too good to be true… how can you provide unlimited support for monthly clients?

    A.We’re fair and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client and we will let you know if you’re stretching the friendship.

  • Q.Who are your team members and where are they located? I'm worried about security.

    A.Our team are all currently Australian based, soon to be expanding to the USA. Your information is 100% safe and secure and is never, ever shared.

  • Q.What does unlimited 24/7 support mean?

    A.You can submit as many social media requests as you’d like, but they must be submitted one by one. E.g. you submit a support request, we solve it, then you may submit the next request.

    We are open 24/7 and aim to respond within 12 hours, usually much less.

  • Q.Do I have to commit to a contract on the monthly plans?

    A.No. Our monthly service is billed using a recurring monthly subscription. There are no contracts to sign, setup fees or cancellation fees. Our customers retain us every month because we’re the #1 provider of social media support.

  • Q.How long does a request take to complete?

    A.It depends! We solve anything from a quick yes/no question to technical dilemmas that may take us a bit longer to get to the bottom of. If it’s going to take a bit longer, we’ll let you know.

  • Q.Can you help me with my website?

    A.Yes! Basic WordPress support requests are within our scope, but anything too technical we have to send over to our website experts for an additional fee.

  • Q.I’m thinking about signing up... when will you solve my problem?

    A.Our team will start working on solving your problem on the same business day you sign up. We have to check your details and activate your account first. Once that is done, you can submit your first request.

  • Q.Do you offer a money back guarantee?

    A.Yes. If you’re not 100% satisfied with our service in the first 30 days, we will refund your subscription.

  • Q.Do you complete tasks on weekends?

    A.Yes 🙂 24/7 means 24 hours a day, 7 days a week.

  • Q.I want to signup, but I have more questions...

    A.No problemo! Hit us up on chat or contact us and we’ll answer any questions you may have.

  • Q.I haven't created my social media sites yet. Is your service right for me?

    A.Yes! We can guide you over the road bumps or you can order a done-for-you service.  This way your social media accounts are set up the right way, from the start.

  • Q.I want to cancel. How do I do that?

    A.Please email us at hello@ssninjas.com and we’ll take care of you. 🙂

  • Q. I have a launch/deadline coming up. Can I count on Social Support Ninjas to make the launch date or deadline date?

    A.Social Support Ninjas works by submitting requests one at a time. A request can take minutes to solve or up to 48 hours (depending on the complexity of the request).

    So if you believe that this gives you enough time to make your deadline or launch date, feel free to sign up. Otherwise, I recommend you wait to sign up when the delivery speed of our service won’t be a bottleneck in a time-sensitive situation.

    .

  • Q.Why did you start this company?

    A.Running a social media support desk is extremely rewarding. Whilst working with a small group of business owners was nice, we wanted to take our knowledge to the world and help as many people as possible navigate the ever changing world of social media. We are always getting questions about this and that and now with Social Support Ninjas we have a systemised way of responding to everyone with affordable, quality social media support services for our customers.